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| Our Help pages focus on questions and answers about using our web site. If you cannot find a question or answer that meets your needs, please contact us by email and we will endeavour to answer your question within 24 hours. |
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| Any help questions relating to gardening are within our member web site area. |
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| Affiliates |
| Business and organisations are welcome to sign up as Affiliates. All that is required is to complete and submit our Affiliate application form. When received, we will review your application and then get back to you by email to advise on acceptance as an Affiliate. You will then be given a user name and password for login to your Affiliate account. This will be a different user name and password if you are also a Cityfood Growers paid member. Once you login into your account, you will find advertising banners and text links for you to place on your web site. You can visit your affiliate administration area at any time to assess how many click-throughs you have achieved, with accumulated commission, which is 20% of our paid membership sign fee. Commissions are paid monthly by cheque or bank transfer, once your accumulated commission for the month has exceeded A$50. |
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| Blog use |
| You can view all Blog posts from our Blog home page. To make a new post or comment on an existing Blog post, you will be asked to login as a member. Free and paid members can post to our Blog. If you are not a member, hit register at our login box and you will be taken to the registration form. Paid members can receive announcement of Blog posts to their email and/or member account. All Blog posts will be reviewed by Cityfood Growers for appropriateness before being listed on the web site. |
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| Contacting us |
| You can contact us by email, phone or post, please visit our Contact page |
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| Event calendar use |
| You can view all Event calendar posts from our Event calendar home page. To make a new calendar post, you will be asked to login as a member. Free and paid members can post to our Event calendar. If you are not a member, hit register at our login box and you will be taken to the registration form. Paid members can receive announcement of Event calendar posts to their email and/or member account. All Event calendar posts will be reviewed by Cityfood Growers for appropriateness before being listed on the web site. |
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| Lost password |
For free and paid members, where you have lost your password, go to the login box and hit the lost password link under the login box. You will then be taken to a screen and asked for the email address you set up your account with. This is your member ID. Once you enter this and hit submit, you will be sent an email. Open this email and hit the link or paste it into your browser to open. You will then see a form which asks you for a new password (maximum of 6 characters, letters in lower case and numbers). Enter your new password and press submit. You will then be taken back to the site home page and can login with your new password.
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| Please record your password in a safe place, to reduce the potential of loosing it. If you have any issues with the lost password function working, please email us at our Contact page. |
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| Member login |
| We have free and paid members. All members must login via our login box which is on every page in the right hand top corner. The top box asks for “email”. You must enter the email address you set up your account when you established your account. This is your member ID. Then enter your password in the box below. If you have lost your password, you can change this yourself, see Lost password for instructions. If your login is not working, please double check your login details and try again and if this is not successful use our contact form to request assistance. |
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| Plant attributes search |
| This searches all the plants in our plant database. You can only choose one of the attributes at a time, then select criteria for that attribute and hit search. You will then be given a list of plants. To gain access to content on these plants and to use the plant calendar, you must be a Cityfood Growers paid member. |
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| Registering as a member |
| To register as a member you can hit “register” in the login box or hit “join now”. You will be taken to our membership registration form. |
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| All members, whether free or paid, must complete the member registration page. Once this is completed, you will be taken to the payment page. If you want to remain a free member, to access blog and event postings only, you do not need to complete the payment page and can login to your free member account. |
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| To become a paid member and access all our site features, complete the payment page. When your credit card payment is processed, you will receive an email confirming if your payment is approved or rejected. If approved, you can login with your user name and password to the paid member area. If not approved, please check your credit details and attempt the transaction again. We use a real time credit card processing, so this should take no longer than 5 seconds. Sometimes, due to network issues in the banking system, this may take longer, so please be patient. Do not press submit more than once on the payment page. |
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| To convert from a free member to a paid member, login as a free member and hit the link “Become a paid member”. You will then be taken to the payment page. Complete this and when you receive your email with your payment approval message, logout as a free member and then log back in again with the same user ID and password. The system will now recognise you as a paid member. |
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| When you have logged in as a paid member for the first time, it very important for your to establish your profile, otherwise you will not be able to use many of the functions in the member area. Hit the link “member profile” in the right hand member box. |
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| Site search |
| Use our site from any page on the site in our right hand column. Our public web site search looks at all our content on our public and paid member site. Where the search content found is within our paid member area, you will see the result, but not be able to open it unless you are a paid member. |
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